Shipping Policy

Thank you for shopping with Maxnera. The following shipping policy explains how we process and deliver orders.

Processing Time: Orders are typically processed within 1–5 business days after payment confirmation.

Shipping Time: After processing, most orders are delivered within approximately 10–35 days depending on the destination and shipping carrier.

By placing an order, customers acknowledge and accept the estimated international delivery time of 10–35 days

Tracking Information: Customers will receive a tracking number within 5 days after the order has been processed and shipped.

Delays: Shipping times may occasionally be affected by customs inspections, holidays, weather conditions, or other unforeseen delays.

Incorrect Address: Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.

Damaged Items Policy

If your order arrives damaged, please contact us within 7 days of delivery.

To process a damaged item claim, customers must provide:

Clear photos of the damaged item.

Photos of the packaging.

Your order number.

After verification, we may offer a replacement or refund depending on the situation.

Lost Package Policy

If tracking shows that a package has been delivered but the customer claims it was not received, customers should first contact their local postal service.

If a package is confirmed lost during transit by the shipping carrier, Maxnera.com will assist in resolving the issue and may provide a replacement or refund after the carrier investigation is completed.

Maxnera.com is not responsible for incorrect shipping addresses provided by the customer.

For shipping inquiries, contact: maxneraresin@gmail.com